Terms & Conditions

Zavox is operated by [[CONTROLLER_LEGAL_NAME]] (company number [[CONTROLLER_REG_NO]]), [[CONTROLLER_ADDRESS]], [[CONTROLLER_MEMBER_STATE]]. "We", "us" and "Zavox" mean that company. "You" means you, the person using the app.

Contact: support@zavoxapp.app.

By downloading, accessing or using the Zavox app or this website, you agree to these terms. If you do not agree, do not use them.

Our Privacy Policy explains what we do with your data and forms part of your agreement with us.

Zavox provides educational self-help exercises drawn from popular psychology and personal-development literature.

The Nice Guy Index, attachment style and any other score or label the app produces are self-help constructs, not clinical diagnoses. They are generated by software from a short questionnaire and can be wrong.

Do not use Zavox to make decisions you would otherwise take to a qualified professional. If you are dealing with a mental health condition, speak to a doctor or therapist.

The app checks messages for phrases associated with self-harm and shows crisis resources when it finds one. That check is automated and imperfect — it misses things and it flags things that were not meant that way. It alerts nobody, and no human at Zavox reviews it.

If you are in danger or thinking about harming yourself, contact your local emergency services, call or text 988 in the US, or find a helpline at findahelpline.com.

You must be at least 16 years old to use Zavox. By using it, you confirm that you are.

We check age when you first open the app, either by asking your device to confirm your age range or by asking for your date of birth. If we find that an account belongs to someone under 16, we will close it.

Core training works without an account. Syncing, the AI coach and social features require signing in with Apple.

You are responsible for the security of your Apple ID and for activity under your account. One account per person.

Usernames must not impersonate anyone, mislead, or be offensive, and we may reclaim them. Note that usernames are searchable by other Zavox users, so choose one you are comfortable being found by.

You agree not to:

• Harass, abuse, threaten or send hateful or sexual content to other users through friends, quests, nudges or activity.
• Attempt to access another user's data, or bypass the app's access controls.
• Scrape or bulk-collect usernames or any other data from the service.
• Reverse-engineer the app, automate it, or circumvent the paywall, hearts or any other limit.
• Use the AI coach to generate illegal, harassing or sexual content, or to try to extract its instructions or manipulate its behaviour.
• Impersonate Zavox, or imply that the app is clinically endorsed or delivered by professionals.
• Upload content you do not have the rights to.

We may remove content or suspend accounts that breach these rules.

You grant us a limited licence to store, process and transmit that content solely in order to operate the features you are using — including sending it to our AI provider where you have enabled the coach for it. Nothing more.

We do not use your content for marketing, we do not publish it, and we do not use it to train AI models. The licence ends when you delete the content or your account, subject only to the backup period described in the Privacy Policy.

The coach is a large language model. It can be wrong, inconsistent, or occasionally inappropriate. It knows nothing about you beyond what the app has stored, it is not a professional, and what it says is not advice.

Use your own judgement before acting on anything it says. We do not review its output before you see it, we do not guarantee its accuracy or availability, and the same question may produce different answers on different days.

The Privacy Policy sets out what other users can see. You can block users and report content or behaviour that breaches section 7.

To report something, contact support@zavoxapp.app. We review reports and may remove content, restrict features, or suspend an account. If we take action against you or your content, we will tell you what we did and why, and you can contest it by replying to that notice.

Zavox offers auto-renewing subscriptions that unlock the full curriculum, the AI coach and social features. Free content remains available without a subscription.

• Subscription options, their length, and the price for each period are shown in the app before you buy.
• Payment is charged to your Apple Account when you confirm the purchase.
• Your subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period.
• Your Apple Account is charged for renewal within 24 hours before the end of the current period, at the price shown for that renewal.
• You can manage your subscription and turn off auto-renew in your Apple Account settings after purchase.
• Where a free trial is offered, any unused part of it is forfeited when you buy a subscription.

Links to these terms and to our Privacy Policy are shown on the subscription screen in the app.

These terms are between you and us, not Apple. Apple is not responsible for Zavox or its content, and has no obligation to provide maintenance or support for it.

If Zavox fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of Zavox. Apple is not responsible for product liability claims, claims that Zavox fails to meet legal requirements, or third-party intellectual property claims relating to it.

Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

You can cancel at any time in your Apple Account settings. Cancelling stops the next renewal; your subscription continues until the end of the period you have paid for.

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from a distance contract within 14 days. Because Apple sells the subscription, Apple administers that right through its own process. Nothing in these terms removes or restricts it.

If we change the price of a subscription, you will be told in advance and given the chance to cancel before the new price applies. Where Apple requires your explicit consent to a price increase, your subscription will not renew at the new price until you give it.

We do not guarantee that Zavox will always be available or uninterrupted. We may add, change or remove features.

If we remove a significant paid feature during a period you have already paid for, contact us and we will work out a fair resolution with you, which may include helping you obtain a refund from Apple.

To the extent permitted by law, Zavox is provided as is and we do not give warranties about it beyond those we cannot exclude.

To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid us in the 12 months before the claim arose.

You can stop using Zavox at any time, and delete your account in the app under Profile. Deletion completes after 14 days, as described in the Privacy Policy.

We may suspend or end your access if you breach these terms. Where it is reasonable to do so, we will tell you why and give you a way to respond.

These terms are governed by the law of [[CONTROLLER_MEMBER_STATE]], without prejudice to the mandatory consumer protection rules of the country where you live.

If you are a consumer in the EU or EEA, you may bring proceedings in the courts of the country where you live, and you may only be sued there.

If any part of these terms is found unenforceable, the rest continues to apply. If we do not enforce a right straight away, we do not lose it. These terms and the Privacy Policy are the whole agreement between us about Zavox. You may not transfer your rights under them; we may transfer ours if the business is sold, without reducing your rights.

We may change these terms. We will give reasonable notice of material changes, and you can stop using Zavox and cancel your subscription if you do not accept them.

Questions about these terms: support@zavoxapp.app. Privacy questions: support@zavoxapp.app.